Tatic Runner Sneaker Gray

Where we ship

We ship to street addresses in the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, other US territories, or to APO/FPO/DPO military addresses. Orders to those addresses cannot be placed at checkout.

Where your order ships from

santastash is operated by Nexal Fulfillment LLC. Our registered address is 1209 Mountain Road Pl NE STE R, Albuquerque, NM 87110. That address is a registered office only — it is not a store, a showroom, or a warehouse, and you cannot collect or return orders there.

Orders are picked, packed and shipped by our supplier's partner warehouse in China, and are sent directly to you from overseas. This is why the delivery windows below are longer than for a US-stocked store.

How long it takes

All times are business days (Monday to Friday), not calendar days, and do not include public holidays.

Orders placed before 6:00 PM MT, Monday to Friday, start processing the same business day. Orders placed after that time, or on a weekend or holiday, start processing on the next business day.

What shipping costs

• Standard shipping: $7.95 per order.
• Free standard shipping on orders of $60 or more. The $60 threshold is calculated after any discount is applied and before sales tax.

Sales tax, where it applies, is calculated at checkout and is not included in the prices shown on product pages.

Carriers and P.O. Boxes

Your order travels from China on a tracked, duties-paid shipping service. The carrier that delivers it is named in your tracking.

If your address is a P.O. Box, email support@santastash.com before you order and we will confirm whether that route can deliver to it.

Import duties

Import duties on your order are already included in the price you pay: the shipping service we use clears customs on a duties-paid basis. You will not be asked for additional duties or customs charges when your order is delivered.

Tracking

You will receive a tracking number by email once your order leaves the warehouse. Tracking can take a day or two to start updating after the number is issued.

Changes, cancellations and address errors

You can cancel an order within 24 hours of placing it by emailing support@santastash.com. After 24 hours the order may already be in preparation and we cannot guarantee a cancellation.

If you notice a mistake in your shipping address, email us as soon as possible. We can correct an address before the order ships; once it has shipped we cannot redirect it.

Contact

Email: support@santastash.com
Phone: +1 719-392-3106
We reply to email within 24 hours.

How to reach us

Email: support@santastash.com
Phone: +1 719-392-3106

Email is the fastest way to reach us and we reply within 24 hours. When you write, include your order number if you have one, and photos if something arrived damaged or incorrect.

Business details

santastash is a trading name of Nexal Fulfillment LLC.
Registered office: 1209 Mountain Road Pl NE STE R, Albuquerque, NM 87110, United States.

This is a registered office address only. It is not a store or a showroom, it is not open to visitors, and it does not receive returns.

Returns address

Approved returns are received at 19206 68th Ave S, Kent, WA 98032. Please email us for a prepaid label before sending anything back — we cover the cost. See our Refund & Returns Policy for the full process.