About santastash
What we sell
santastash sells one narrow thing: women's flat shoes. Ballet flats, Mary Janes, loafers and soft casual flats, in knit, woven mesh, raffia, lace, patent and glitter finishes, faux suede and faux leather. Flat and low-heel styles only, nothing for men, no accessories. Around fifty styles at a time, priced between $33.99 and $51.99.
How the store works
We are an online-only store. We do not have a shop you can walk into, a showroom, or a warehouse of our own.
The shoes are made for us by a factory in China and carry the santastash name on the label. When you place an order, the partner warehouse our supplier uses picks and packs it and ships it directly to your address in the United States. Nothing passes through a US stockroom first, which is why our delivery estimate is 11–17 business days rather than two or three days. We ship on a duties-paid service, so import duties are already included in the price you pay and nothing extra is collected on delivery.
Returns are handled differently: approved returns go to a receiving address in Kent, Washington, and we pay for the label.
One price per pair
Every size and every color of a style costs the same. A size 10 in gold does not cost more than a size 6 in black. The number on the product card is the number at checkout, before shipping and any sales tax.
What we do not claim
We do not own the factory that makes these shoes, and we do not claim to. Product photography is supplied by our supplier. Where a supplier tells us a style runs small or wide, we say so on the product page. Where we do not have a verified measurement, we leave it out rather than guess — which is why you will not find a full last-measurement size chart here yet.
Most uppers are man-made. A few styles are genuine leather or suede, and we are confirming with the factory which ones. Until a product page says "genuine leather", treat the upper as man-made, or email us and we will check that style for you.
Who we are
santastash is a trading name of Nexal Fulfillment LLC.
Registered office: 1209 Mountain Road Pl NE STE R, Albuquerque, NM 87110, United States. This is a registered office only — not a store, not a warehouse, and not open to visitors.
Email support@santastash.com or call +1 719-392-3106. We answer email within 24 hours.